All orders are being sent out on time, and we do not anticipate any delays due to COVID-19.
What is ReplaceRxLenses?
We replace lenses in your own frames. Whether it's a new frame or an old pair of glasses you have, we can get them fitted with a brand new pair of lenses.
How does it work?
Use our simple online tool to learn about all the lenses we offer and let us know what you want. Send us your frame using our prepaid shipping label or let us send you a mailing kit. You'll get your glasses back in no time with a brand new set of lenses fitted in them.
What info do I need to place an order?
You'll need to know what type of lenses you want (distance, reading, bifocals), some basic information about your frame, and your prescription. If you don't have your prescription, we can copy the prescription from your existing glasses or even contact your eye doctor to get your prescription.
Do you accept international orders?
We currently accept orders from United States and Canada. For international orders, the customer is responsible for sending in their frame to our lab.
What is the status of my order?
Once we receive your frame, we can usually get them back out to you in 2-7 business days. We'll keep you updated by email through every step of your order, but you can always check your order status through your My Account page.
What if I need to change my order?
If you need to make a change to your order, please contact as soon as possible and we will try our best to accommodate the change.
How do I set up a return or exchange?
If you don't love your new lenses within 30 days of receiving them, contact us and we'll gladly set up a re-make or return.
How do I cancel my order?
If you'd like to cancel your order before it is actually fulfilled, please contact us as soon as possible. In most cases, we are able to offer a refund less any applicable shipping fees.
How do I read my prescription?
How do I submit my prescription after placing an order?
Visit your "My Account" page and then select "My Orders". Find the order you would like to upload a prescription for and then select "Provide Rx".
What is my Pupil Distance (PD)?
What is the difference between Single Vision, Bifocal, and Progressive lenses?
Single vision is the most common type of prescription lens. This lens has one prescription throughout the entire lens. Single vision lenses can also be used for reading glasses.
Some wearers have a different prescription for distance and reading vision. Instead of having two separate single vision glasses (one for distance and one for reading), bifocals or progressives may be a more convenient option. Bifocals and progressives are multifocal lenses that have more than one point of focus or prescription within them. Wearers who have numbers listed in the "ADD" portion of their prescription may need bifocal, progressive, or reading glasses.
Bifocal lenses have two viewing areas (distance and near) separated by a visible line.
Progressive lenses have three viewing areas (distance, intermediate, and near). Unlike bifocal lenses, there is no visible line between the viewing areas. Progressive lenses provide a seamless transition between the 3 viewing areas. Progressive lenses are much more popular than bifocal lenses.
Can you make prescription sunglass lenses?
Yes, we can make distance, bifocal, and progressive prescription sunglass lenses. We offer tinted, polarized, and mirror lenses to provide you with the best protection outdoors.
Can I turn my regular glasses into sunglasses?
Yes, turning your regular eyeglasses into sunglasses is an easy process and great idea. We offer tinted, polarized, and mirror lenses to provide you with the best protection outdoors.
What is a Segment Height?
What shipping methods do you use?
We ship with USPS to ensure you receive your glasses on time and in perfect condition.
How do I send in my frame?
You can either send in your frame yourself, get a pre-paid shipping label from us after placing an order, or let us send you a mailing kit with a prepaid shipping label in it.
Can I get expedited shipping?
Yes, we offer expedited shipping through USPS Priority Mail Express.
Do you ship internationally?
Yes, we ship within U.S., Canada, Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/FPO addresses.
What does your 30 Day Guarantee cover?
If you don't love your new lenses within 30 days of receiving them, contact us and we'll gladly set up a re-make or return (New lenses should be of equal or lesser value). In order to receive a refund for a return, the order must be returned within 30 days of the original delivery date.
Can I use my insurance?
We do not currently accept insurance as payment, but you may be able to get reimbursed from your vision insurance provider. Visit our Insurance page to get information about reimbursement.
Can I use HSA / FSA dollars?
Yes, you can place an order online using your FSA or HSA card as you would any other credit card.