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How can we help?

General

Is your company affected by COVID-19?

What is ReplaceRxLenses?

How does it work?

What info do I need to place an order?

Do you accept international orders?

Orders

What is the status of my order?

What if I need to change my order?

How do I set up a return or exchange?

Prescriptions

How do I read my prescription?

How do I submit my prescription after placing an order?

What is my Pupil Distance (PD)?

Lenses

What is the difference between Single Vision, Bifocal, and Progressive lenses?

Can you make prescription sunglass lenses?

Can I turn my regular glasses into sunglasses?

What is a Segment Height?

Shipping

What shipping methods do you use?

How do I send in my frame?

Can I get expedited shipping?

Do you ship internationally?

Returns

What does your 30 Day Guarantee cover?

Payment

Can I use my insurance?

Can I use HSA / FSA dollars?

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